How quickly does Apex Frontier Group respond to inquiries?
We respond to all inquiries within 48 business hours. Urgent facility coverage needs and time-sensitive patient billing questions are prioritized for same-day response. If you have not heard back within 48 hours, resend your message or call our main line directly — no inquiry falls through the cracks intentionally.
I’m a facility administrator. What happens after I submit the form?
A member of our facility partnerships team reaches out within 48 hours to schedule an introductory call — a genuine two-way conversation. We learn about your current program, challenges, and goals, and share how we’ve addressed similar situations. There is no sales pressure and no commitment required at that stage.
I’m a CRNA. What should I include in my inquiry?
Include your years of experience, current certifications (CRNA, DNAP, or other), the facilities and case types you’ve worked in, your preferred schedule (full-time, part-time, or locum), and whether you’re open to new-graduate consideration. The more specific you are, the faster our recruitment team can assess fit and respond with relevant openings.
I have a question about a billing statement. What should I do?
Submit through the Patient Inquiry option and include your name, date of service, and the facility where your procedure was performed. Our billing team will locate your account and respond with a clear explanation of the charges, your insurance payment, and any patient balance due. We don’t expect patients to decode anesthesia billing on their own — we’ll walk you through it.
Do you consult with facilities not yet ready to transition?
Yes. Administrators often explore options months or years before a transition makes sense. We offer no-obligation program assessments and introductory consultations for facilities at any stage — conversations that help you understand the landscape, benchmark your current program, and make a better-informed decision on your own timeline.
Can I schedule a visit to the simulation lab?
Simulation lab visits and sessions are available by appointment for clinical providers and facility partners. Submit a simulation lab inquiry and our clinical operations team will follow up to discuss scheduling. Open events at the simulation lab are also listed in our events calendar.
How do you protect the information I submit?
All information submitted through our forms is handled with strict confidentiality. We do not share contact information with third parties for marketing purposes. Clinical and business information shared during consultations is treated as confidential and not disclosed without your explicit consent.
I’m a journalist or researcher. Who should I contact?
Submit through the General Inquiry option with a clear description of your outlet, your topic of interest, and your deadline. Our communications team reviews all media requests and coordinates responses with leadership. We’re transparent about what we do and are generally open to substantive media engagement on anesthesia management and healthcare operations topics.